Step #1. Entry Level
Shadowing – A hands on approach to learning new techniques and work strategies. It’s the fastest approach for a new representative to understand our business and client expectations.
Practice pitching – An ongoing practice to help ensure representatives are trained on objection handling and other common real life scenarios.
Campaign knowledge – Product knowledge will help the representative understand our clients, products and brands.
Time management – One of the most important traits in any business leader is their ability to manage their time. Through effective time management a representative can increase their daily productivity.
Step #2. Team Leader
Leaders meetings – Strategize with upper management and help implement tools to enhance office performance.
Help with hiring processes – Take interviews for a day of shadowing, go over requirements, show atmosphere and explain business structure.
Training – Provide training on all required tasks and responsibilities with new team members.
Team meetings – Communicate team goals, deadlines and identify areas of improvement.
Step #3. Assistant Manager
Assist HR team – Learn current human resource practices and aid with responsibilities.
Coordinate office operations – Work with management and help run daily office operations accordingly.
Presentations – Regularly conduct business presentations and speeches to help enhance office performance.
Supervisor – Undertake management responsibilities when management has left the office and ensure operations are running properly.
Step #4. Office Manager
Develop superior workforce – Work closely with the human resource management team to ensure the development of a superior working team.
Day-to-day operations – Run day-to-day operations from A to Z, ensure all procedures and daily activities have been completed.
Financial management – Review annual budget plan, analyzing expenditures and variances, forecasts and make corrective measures.
Client relations – Maintain active relationships with clients to ensure accurate communication and expectations are being met.
Team management – Monitoring, appraisals, coaching, disciplining, enforcing systems, policies, procedures, standards, and maintaining a fun business atmosphere.